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COVID-19 Updates

Home COVID-19 Updates

Our Response to COVID-19

To comply with the Governor's declaration and prioritize the health and safety of our customers and employees, effective Wednesday, March 18th, 2020, our lobbies will remain closed until April 30th or until further notice. Our drive-ups will remain open with regular business hours. Our Minburn branch location will remain closed with no drive-up or ATM availability.

At Raccoon Valley Bank, the health and well-being of our customers, employees and communities is our top priority. We understand the concern you may have regarding Coronavirus (COVID-19), and we are committed to being responsive to the needs of our customers and employees as this situation progresses.

We encourage you to use our online banking services

Access your accounts, make payments or deposits and transfer funds with Online and Mobile Banking:

  • Enroll in Online Banking
  • Download the Raccoon Valley Bank Mobile Banking App:
  • Download from the App Store for iPhone and iPad
  • Download from Google Play for Android
  • Deposit checks through our Mobile Deposit feature
  • Locate a Raccoon Valley Bank ATM or a surcharge free ATM in the Privileged Status network by clicking here

You may also mail your deposits to any of our Raccoon Valley Bank Locations.

How We're Preparing Our Bank Locations

Should you need to visit a Raccoon Valley Bank location, we're taking extended actions to ensure our bank locations are clean and hygienic.

  • We are actively encouraging sick employees to stay home. Employees who have symptoms of acute respiratory illness are recommended to stay home and not come to work until they are free of fever (100.4° F or greater using an oral thermometer), signs of a fever, and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (e.g. cough suppressants).  
  • We are actively performing routine environmental cleaning. In addition to our normal cleaning activities, we are routinely cleaning all frequently touched surfaces in our bank locations, such as CSR stations, lobby areas, offices, and ATM keypads. We are also removing items such as candy jars and coffee pots from our desks or lobbies. 

How You Can Help

If you are sick with flu-like symptoms or have been affected by the Coronavirus, please stay home to prevent the spread of disease and take care of yourself. Essential banking services can be completed online on your computer or mobile device. If you need additional assistance, please don't hesitate to call any of our Raccoon Valley Bank locations.

Some additional practices include:

  • Using the Drive-up. If you need to visit a Raccoon Valley Bank location, use the drive-up for basic banking services.
  • Using your Raccoon Valley Bank debit card instead of cash. People could catch the Coronavirus by touching contaminated surfaces or objects - such as cash - and then touching their eyes, nose or mouth. Using your debit card instead of cash could help reduce this risk.

As always, the health and safety of our customers, employees and communities is our main concern. We will continue monitoring this situation, and we are here to assist our customers as needed.

For the latest information regarding the Coronavirus, visit the CDC's Coronavirus Resource Site.

Take care and contact us if there is any way we can further assist you or your family with your financial needs.