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Raccoon Valley Bank is committed to providing the highest
level of security and privacy regarding the collection and
use of our online banking customers’ personal information,
as well as that of all visitors to our web site. Personal
information may be collected through the submission of account
applications, online banking transactions, or through the
use of online financial tools such as interactive calculators.
A detailed description of Raccoon Valley Bank’s Online
Banking Privacy Policy is provided below. If you have additional
questions regarding the privacy of your personal information,
contact us.
Raccoon Valley Bank respects your right to privacy and takes
every precaution to provide you with the same level of privacy
within our virtual branch that you receive through more traditional
bank delivery channels.
The collection of personal information online is designed
to protect access to your personal accounts and to assist
the bank in providing you with the products and services you
want and need. All personal information collected and stored
by the bank is used for specific business purposes-to protect
and administer your personal accounts and transactions, to
comply with state and federal banking regulations, and to
help the bank better understand your financial needs in order
to design or improve our products and services.
Employing stringent security measures in the collection of
your personal information, all Raccoon Valley Bank online
account applications are submitted to the bank’s secure
administration site through an encrypted direct line to the
bank. Once received by the bank, only approved personnel may
open and process the application. Furthermore, auditing mechanisms
have been put into place to further protect your information
by identifying which employee(s) has accessed and in any way
modified-for example, updated or added to-your personal information.
It is in the best interest of both you and the bank to maintain
accurate records concerning your personal information. For
this reason, Raccoon Valley Bank allows you to update your
personal information online, at anytime, through the submission
of encrypted email requests sent to the bank’s secure
administration site. Notifications are immediately sent to
approved bank personnel alerting them to the receipt of your
request. This procedure allows Raccoon Valley Bank to update
your personal information within a timely manner.
Raccoon Valley Bank limits employee access to your personal
information to only those bank administrators with a business
reason for knowing such information. Raccoon Valley Bank also
educates all employees about the importance of confidentiality
and customer privacy. In addition, individual user names and
passwords are used by approved bank personnel to access your
personal information online, providing audit trails to further
safeguard the privacy of your personal information.
Raccoon Valley Bank follows strict privacy procedures in
regard to protecting your personal information. In addition,
the bank requires all third parties with a business need to
access this information to adhere to similar and equally stringent
privacy policies. Personal information may be supplied to
a third party in order to process a customer transaction;
if the customer requests it; the disclosure is required or
allowed by law (i.e. exchange of information with reputable
reporting agencies, subpoena, or the investigation of fraudulent
activity, etc.); or for marketing purposes of which the customer
has been previously informed and has been given the opportunity
to decline.
We do not disclose nonpublic personal information about
former customers, except as permitted by law.
Raccoon Valley Bank is committed to ensuring the privacy
of its customers’ personal information. For more information
regarding the Raccoon Valley Bank’s Online Banking Privacy
Policy, contact us.
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Raccoon Valley Bank Online
Banking Privacy Policy
