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Please read the
Online Banking Services Agreement and Disclosure and
check the Agreement at the bottom of the page to continue
to the signup process.
Raccoon
Valley Bank
Online Banking Services Agreement and Disclosure
This
Online Banking Services Agreement and Disclosure (the
"Agreement") is entered into between Raccoon
Valley Bank (the "Bank") and the undersigned
customer of the Bank, who hereby subscribes to Raccoon
Valley Bank Online Banking Services ("online service").
This Agreement discusses how you can use online service
to obtain information about your account, transfer funds
between your accounts, and request certain other bank
services. It also contains the terms and conditions governing
the online service. The customer is referred to in this
Agreement as "you" or "your". The
Bank is referred to in this Agreement as "Bank",
"we", "us", and/or "our".
If you use the online service or permit another to use
the online service on your behalf, you agree to the terms
and conditions stated in this Agreement.
1.SCOPE OF AGREEMENT
1.1 Other Accounts, Loan Agreements and Services.
This Agreement governs on-line access to your accounts
with the Bank. The terms and conditions set forth herein
are in addition to, and do not cancel or supersede, any
other agreements or signature cards governing your deposits,
loans or other business relationships with the bank. All
of the terms, conditions, agreements, representations,
schedules, disclosures, and fees set forth in or associated
with such other agreements and signature cards remain
in full force and effect. However, the persons you authorize
to have access to and make transfers from your account(s)
through the Online service may not be the same persons
who are authorized to sign on the account under your other
agreements and signature cards with us, or you may give
them greater authority to conduct activities through the
Online service than they have under your other agreements
and signature cards with us. In cases where your authorizations
to other persons do not coincide with your authorizations
for the same account(s) under the signature card agreement(s),
the signature card agreement(s) will govern the online
service transactions.
1.2 Instructions and Fee Schedules; Amendment
Any instructions we may issue for the use of the Online
service (collectively, "Instructions") and any
fee schedule we may issue are a part of this Agreement
and are incorporated herein by reference.
The current online service fee schedule is attached to
this Agreement as Schedule A. The fees and service charges
provided for in your deposit, line of credit, loan, and
other agreements with us, as described in the Bank's Schedule
of Fees and Charges, may apply to services ordered online.
Subject to any applicable notice requirements imposed
by the Electronic Fund Transfer Act ("EFTA")
and Regulation E ("Reg. E") thereunder, the
Bank may change or add any fees, modify the instructions
for the online service, or otherwise amend this Agreement
in whole or in part at any time.
1.3 Termination
Either you or the Bank may terminate this Agreement at
any time upon giving written notice of the termination
to the other party. Termination will not affect any liability
or obligation of either party incurred hereunder prior
to termination. For reasonable cause, including non-usage
or inactivity, the Bank reserves the right to terminate
this Agreement and your access to the online service,
in whole or in part, at any time without prior notice
to you. Upon termination, we reserve the right to make
no further payments or transfers from your account(s)
pursuant to this Agreement, including payments or transfers
you have previously authorized. If you terminate your
online services, you authorize the Bank to continue making
transfers you have previously authorized until such time
as the Bank has had a reasonable opportunity to act upon
your termination notice. You agree that upon termination
of your online services, either by you or by us, you will
cancel all automatic or recurring transfers you have previously
authorized, and that if you fail to do so, you are responsible
for such payments.
2. DESCRIPTION OF AND LIMITATIONS ON THE ONLINE SERVICE
2.1 General Description of Services.
In general, the online service package enables you to:
· search transaction histories and obtain balance information
on accounts with the Bank you include in the online service
program, which may include checking, savings, money market,
certificates of deposit, line of credit, installment loans,
real estate loans and commercial loans.
· transfer funds between your transaction accounts.
· use bill payment services.
This list is not exhaustive and the Bank may offer additional
or different online services in the future, all of which
will be governed by this Agreement, as amended.
2.2 Types of Transfers and Limitations.
You can make an internal transfer of funds from one
account with the Bank to another, such as a transfer from
a savings account to a checking account. Transfers may
be limited in amount as provided in our agreements with
you governing these services or in accordance with bank
policies. In addition, your ability to transfer funds
between certain accounts is limited by federal law, as
stated in your deposit agreements with us. For example,
you can make no more than six (6) transfers from a savings
or money market account during each statement period,
and, in the case of a money market account, no more than
three (3) of the six (6) such transfers may be made by
check, draft, debit card, or similar order made payable
to third parties. Transfers made using both the online
service and other transfer methods described in the Deposit
Agreements are counted against the permissible number
of transfers. The Bank reserves the right to further limit
the frequency and dollar amount of transactions from your
accounts for security or credit reasons, as the Bank may
determine at any time at its sole discretion.
2.3 Overdrafts; Order of Payments
It is your responsibility to ensure that you have enough
money or credit available in an account from which you
instruct us to make a payment or transfer. If funds are
withdrawn from any of your accounts by means of electronic
fund transfers, other than through The online service
on the same business day as a The online service transaction,
and if the account contains insufficient funds to enable
both the electronic fund transfer and the online service
transfer to be made, the transfers will be made in the
order determined by the Bank, in its sole discretion.
You are fully obligated to us to provide sufficient funds
for any payments or transfers you make or authorize to
be made. If we complete a payment or transfer that you
make or authorize and we subsequently learn that you have
insufficient funds for the transaction, you agree to reimburse
us upon our demand, and you further agree that we may
reverse the transaction or offset the shortage with funds
from any other deposit account(s) you have with us to
the extent permitted by the applicable law and the terms
of any other relevant agreements.
2.4 Bill Payment Service.
Bill Payment service is an electronic payment system which
permits you to initiate and authorize payments from your
accounts to payees, which you have selected in advance
to receive payments by means of this service. (A "payee"
is a person or business you are paying.) You have the
option of setting up a payment to occur only on demand
or on a recurring frequency. Recurring payments are payments
of a fixed amount that are paid at a regular time interval,
such as monthly; and on demand payments are payments that
vary in amount and/or date. After you have established
a recurring or on demand payment, the Bank will automatically
execute bill payments according to your instructions until
you have properly notified the Bank, in accordance with
the Bank's procedures in effect at that time, of any cancellation
of your instructions. You may notify the Bank by either
writing us at the address listed in section 2.8 of the
Agreement or by calling us at (515-465-3521) or (800-772-8115).
To participate in the online service Bill Payment ("Bill
Payment") you must have a checking or savings account
with Raccoon Valley Bank. If you participate in this service,
you may use Bill Payment to make payments from any of
your checking accounts.
To pay bills using Bill Payment, you must use your Computer
and the online service software product to authorize a
payment from your account. After your instruction is received,
payment will be made either by transferring funds electronically
from your account to the payee or by preparing a paper
check to the payee via first class mail. The funds will
be debited from your account on the payment date. Your
payment will be sent within 48 hours of your selected
payment date.
You may use Bill Payment to authorize automated recurring
payments in order to pay recurring bills. These payments
must be for the same amount each month, and they will
be sent on the same calendar day of each month, or on
the following business day if the regular payment day
falls on a Saturday, Sunday or federal banking holiday.
When you have entered and transmitted payment instructions,
you authorize the Bank to withdraw funds from your account
accordingly. These funds are taken from your account on
the day of your scheduled payment. If there are insufficient
funds in the account to make payments you have authorized,
one attempt will be made on the next business day after
the failed attempt to fund the payment. You are responsible
for any non-sufficient funds ("NSF") or overdraft
charges the Bank may impose, as stated in the deposit
agreements governing your accounts. The Bank reserves
the right to refuse to honor payment requests that reasonably
appear to the Bank to be fraudulent, incomplete, erroneous,
or if you do not follow the Bank's instructions for Bill
Payment. In addition, the Bank will not be able to execute
any Bill Payment if the payee cannot or will not accept
such payment.
Using Bill Payment, you can only pay payees with United
States addresses. While most payments can be made using
Bill Payment, the Bank reserves the right to refuse to
pay certain payees. The Bank also reserves the right to
terminate your use of the Bill Payment service.
When scheduling Bill Payments, you should take into account
delays that are inherent in processing and sending Bill
Payments. In general, Bill Payments may be scheduled for
the current Business Day or any date in the future, and
we will process your payment on the date you schedule.
However, we will not actually send out a Bill Payment
until two days after it is processed, so you should schedule
a payment for at least two Business Days before you wish
it to be sent. Payments will only be processed once a
day at our online service Business Day Cut-Off time (6:00
p.m. Central Standard Time). If you attempt to schedule
a payment for the same Business Day after the Cut-Off
time or on a non-Business Day, it will not be processed
until the following Business Day. If the payee is to be
paid by paper check, you understand and agree that the
check is mailed to the payee and may not be received by
the payee until five (5) to eight (8) business days or
more after it is debited from your account. If the payee
is to be paid electronically, you understand and agree
that the payee may not receive the payment until 72 hours
or more after it is debited from your account. Further
delays may be caused by the failure of the payee to process
a payment on the Business Day that is it received. You
authorize Raccoon Valley Bank, and any third party processing
agent that we may select, to use any payment method (electronic
or paper) we choose to process each of your payments.
It is your responsibility to authorize your Bill Payments
in such a manner that your bills are paid on time. You
are responsible for any late payment or finance charge
that may be imposed as a result of your failure to schedule
payments or transmit payment instructions in a timely
manner. We are not responsible for any delay or other
adverse consequence that results or is alleged to result
from the choice of payment methods, from delays in the
delivery of mail or the improper handling or transmission
of payments by a third party, or the failure of a payee
to accept, process or properly post a payment in a timely
manner.
To cancel a bill payment that you have scheduled, you
must cancel the payment online via the online service
online before 5:00 p.m. (Central Standard Time) on the
date the payment is scheduled to be debited from your
account.
2.5 Computer Requirements
In order to use the online service online, you must have
your own Internet Service Provider and the necessary computer
equipment required by the browser which you select. In
this Agreement, your computer and the related equipment
are referred to together as your "Computer".
You are responsible for the installation, maintenance,
and operation of your Computer and your software.
2.6 Registration Process.
In order to obtain and use the online service online,
you must complete our initial registration process. The
Online service online registration process involves completing
and submitting a secure online application or printed
application to the Bank. The Bank will verify your information
and mail to you a temporary password. You may activate
your online service with your temporary password. You
may be required to designate one deposit checking account
as your primary account. If you do not do so, we may select
a primary account for you. Service fees will be charged
to your primary account.
2.7 User ID and Security
Prior to your first use of the online service online,
you will have a User Identification Code and a Password
(the User Identification Code and Password collectively
are referred to as the "User ID"). User IDs
may only be obtained by customers who have a Bank checking,
savings, money market, or certificate of deposit account
with us.
We will assign you an initial Password, which you will
be able to use one time to gain access to the system.
You will be required to change this Password upon your
initial entry into the system. Thereafter, we will assign
you a new Password upon your request at any time. (For
example, you may want us to assign you a new Password
if you have forgotten your Password.) Any Password we
assign you will be usable only once, and you will be required
to change it the first time you use it to enter the system.
You may voluntarily change your Password at any time.
We will require you to change your Password approximately
every three-(3) months, but we encourage you to change
it more frequently if you deem it reasonable to do so.
Your Password can be changed within the online service
from the "Change" option or by calling us at
(515-465-3521) or (800-772-8115). For security purposes,
it is recommended that you memorize your Password and
do not write it down. You are responsible for keeping
your Password and account data confidential.
You will need the User ID to gain access to the online
service. Use of the User ID is the agreed security procedure
between you and the Bank. You should keep your User ID
confidential in order to prevent unauthorized use of the
online service and possible loss to your accounts. Anyone
to whom you give or disclose your User ID will have full
access to your accounts, even if you attempt to limit
that person's authority. You are responsible for all transactions
you authorize or make using the online service, including
any transactions that may be unintentionally or inadvertently
authorized or made, and any losses, charges, or penalties
incurred as a result. In addition, except as otherwise
provided in this Agreement, you are responsible for transactions
by unauthorized persons using your User ID.
All accounts will have the following activity levels:
· Inquiry. You will be able to obtain current account
balance and transaction information on most accounts.
The amount of transaction information available online
may vary by account type.
· Transactional. You will be able to obtain account information,
transfer funds between accounts, and obtain certain other
banking services.
We reserve the right to deactivate any User ID that has
been "inactive" for a period of three (3) months
or more. If your User ID has been closed, you will be
required to go through the registration process again
to restore access to the online service.
2.8 Reporting Unauthorized Transaction or Theft or
Loss of User IDs.
If you believe that an unauthorized transaction has been
or may be made from your account, alert the Bank immediately
by calling us at (515-465-3521) or (800-772-8115) or write
us at:
Raccoon Valley Bank
Attn: Accounting Dept
PO Box 129
Perry, IA 50220-0219
2.9 No Signature Required.
When using the online service to pay bills, you agree
that the Bank, without prior notice to you, may debit
any payment account(s) to pay checks that you have not
signed by hand or by legally acceptable form of electronic
signature. When using the online service to make transfers
from credit accounts, you agree that the Bank, without
prior notice to you, may take any action required to obtain
cash advances on your behalf, including charging any credit
account(s) at the Bank without your handwritten or legally
acceptable electronic signature.
3.0 RESPONSIBILITY OF PARTIES
3.1 Confidentiality and Access to The online service.
The Bank shall exercise due care in seeking to preserve
the confidentiality of your User ID and to prevent access
to The online service in general and your accounts in
particular by unauthorized persons. In this connection
it is understood and agreed that implementation by the
Bank of its normal procedures for maintaining the confidentiality
of information relating to its customers and preventing
unauthorized transactions shall constitute fulfillment
of its obligation to exercise due care. The Bank shall
not be under any liability or have any responsibility
of any kind for any loss incurred or damage suffered by
you by reason or in consequence of any unauthorized person
gaining access to or otherwise making use of your accounts
through The online service if (I) the Bank has fulfilled
its obligation of due care, or (ii) the loss or damage
could have been avoided had you promptly notified the
Bank when you received knowledge or notice of an unauthorized
transaction or other breach of security, or (iii) the
unauthorized transaction was a transfer of funds to an
account owned by you or by any person or entity which
controls, is controlled by, or is under common control
with you. You assume full responsibility for the consequences
of any misuse or unauthorized use of or access to the
online service system or disclosure of any of your confidential
information or instructions by your employees, agents
or other third parties. When the Bank becomes aware of
any unauthorized access to your accounts, it will advise
you as promptly as practical thereafter.
3.2 Hardware and Software Malfunctions
The risk of error, failure, incompatibility or nonperformance
of your computer system is your risk and includes the
risk that you do not operate your computer or your software
correctly. The Bank is not responsible for any errors
or failures from any malfunction of your computer or your
software. The Bank shall have no liability to you for
any damage or other loss, direct or consequential, which
you may suffer or incur by reason of your use of your
computer or your software. THE BANK MAKES NO WARRANTY
TO YOU REGARDING YOUR COMPUTER OR YOUR SOFTWARE, INCLUDING
ANY WARRANTY OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR
PURPOSE. The Bank makes no representations or warranties
regarding the accuracy, functionality, or performance
of any third party software that may be used in connection
with the online service (e.g., Quicken, Microsoft Money).
The Bank is not responsible for any electronic virus or
viruses that you may encounter. We encourage you to routinely
scan your Computer, diskettes, and software using a reliable
virus product to detect and remove any viruses found.
Undetected or unrepaired viruses may alter, corrupt, damage,
or destroy your programs, files, and even your Computer.
Additionally, you may unintentionally transmit the virus
to other computers, diskettes, and software.
3.3 Limitation of Liability
IN NO EVENT SHALL THE BANK BE LIABLE FOR SPECIAL, INDIRECT,
PUNITIVE, INCIDENTAL OR CONSEQUENTIAL LOSS OR DAMAGE OF
ANY KIND INCLUDING LOST PROFITS WHETHER OR NOT THE BANK
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.
4. MISCELLANEOUS
4.1 Periodic Statements
Your online service payments and transfers will be indicated
on monthly statements we provide or make accessible by
mail or delivery service. You have a right under federal
law to receive such statements for accounts governed by
the EFTA and Reg. E. We may also provide or make accessible
to you statement information electronically or by some
other means. You agree to notify us promptly if you change
your address or if you believe there are errors or unauthorized
transactions in any statement, or statement information.
4.2 Business Days and Hours of Operation
The online service is generally available twenty-four
(24) hours a day, seven (7) days a week. However, at certain
times, some or all of the online service may not be available
due to system maintenance. During these times, you may
use a Bank ATM or a branch to conduct your transactions.
A transfer initiated through the online service before
6:00 p.m. (Central Standard Time) on a Business Day is
generally posted to your account the same day. All transfers
completed after 6:00 p.m. (Central Standard Time) on a
Business Day or on a Saturday, Sunday or federal banking
holiday will generally be posted on the next Business
Day. Our Business Days are Monday through Friday. Saturday,
Sunday, and federal banking holidays are not included.
4.3 Notices and Communications
Except as otherwise provided in this Agreement, all notices
required to be sent to you will be effective when we mail
or deliver them to the last known address that we have
for you in our records. Notices from you will be effective
when received by mail at the address specified in Section
2.8 above.
4.4 Email Communications.
In general, communications sent over the public Internet
are not necessarily secure. Therefore, we will not send
and we strongly suggest that you do not send, any confidential
account information. We will not respond to account information
related questions sent via Internet e-mail. You agree
that we may take a reasonable time to act on any e-mail.
Correspondence that requires expeditious handling, for
example, if you need to report an unauthorized transaction
from one of your accounts, should be made by calling the
bank at (515-465-3521) or (800-772-8115).
Unless you have instructed us otherwise, you agree that
we may send you electronic messages about products or
services we offer.
4.5 Assignment
The Bank may assign its rights and delegate its duties
under this Agreement to a company affiliated with the
Bank or to any other party.
4.6 No Waiver
The Bank shall not be deemed to have waived any of its
rights or remedies unless such waiver is in writing and
signed by the Bank. No delay or omission on the part of
the Bank in exercising its rights or remedies shall operate
as a waiver of such rights or remedies or any other rights
or remedies. A waiver on any one occasion shall not be
construed as a bar or waiver of any rights or remedies
on future occasions.
4.7 Captions.
The captions of sections hereof are for convenience only
and shall not control or affect the meaning or construction
of any of the provisions of this Agreement.
4.8 Governing Law.
Regardless of where you live or work or where you access
the online service, this Agreement will be governed by,
and construed in accordance with, the laws of the State
of Iowa and the federal laws of the United States of America.
(The law governing any deposit account subject to this
Agreement will be that of the state in which the deposit
account is located.)
4.9 Enforcement
In the event either party brings legal action to enforce
the Agreement or collect overdrawn funds on accounts accessed
under the Agreement, the prevailing party shall be entitled,
subject to applicable law, to payment by the other party
of its reasonable attorney's fees and costs, including
fees on any appeal, bankruptcy proceedings, and any post-judgment
collection actions, if applicable. If there is a lawsuit,
you agree that it may be filed and heard in the State
of Iowa, if allowed by applicable law.
4.10 Severability
Should any part of this Agreement be held invalid or unenforceable,
that portion shall be construed consistent with applicable
law as nearly as possible to reflect the original intent
of the Agreement, and the remaining portions shall remain
in full force and effect.
5. FUNDS TRANSFER SERVICE FOR ACCOUNTS SUBJECT TO THE
ELECTRONIC FUNDS TRANSFER ACT
The EFTA and Reg. E. may govern some of the accounts to
which you have household access through the online service
In general, the EFTA and Reg. E govern accounts established
by a natural person primarily for personal, family or
household purposes. The following terms and disclosures
apply to accounts governed by the EFTA and Reg. E ("EFTA
Accounts"), and, with respect to EFTA Accounts, if
there is any conflict between these disclosures and terms
set forth elsewhere in this Agreement, these disclosures
shall control. These disclosures do not apply to accounts
that are not EFTA Accounts.
5.1 Customer Liability
You should notify the Bank immediately if you believe
any of your accounts have been accessed or your User ID
has been used without your permission. Contacting the
Bank immediately, especially by telephone, will help you
reduce your potential losses.
If someone used your User ID without your permission,
you can lose no more than $50.00 if you notify the Bank
within two (2) business days of discovering any unauthorized
use of your Access Device. However, you can lose as much
as $500.00 if you do not notify the Bank within two (2)
business days of discovering the unauthorized use and
the Bank can prove that it could have prevented the unauthorized
use had it been notified.
If you do not report unauthorized transactions that appear
on any of your periodic statements within sixty (60) days
after such statements are mailed to you, you risk unlimited
losses on transactions made after the sixty (60) day period
has passed if the Bank can show that it could have prevented
the unauthorized use had it been notified within this
sixty (60) day period. At the Bank's sole discretion,
we may extend the time periods.
You are fully obligated to us to provide sufficient funds
for any payments or transfers you make or authorize to
be made. If we complete a payment or transfer that you
make or authorize and we subsequently learn that you have
insufficient funds for the transaction, you agree that
we may reverse the transaction or offset the shortage
with funds from any other deposit account(s) you have
with us to the extent permissible by the applicable law
and the terms of any other relevant agreements.
5.2 Preauthorized Transfers.
A preauthorized electronic fund transfer (PEFT) is
an electronic fund transfer that is authorized in advance
and is scheduled to recur on a periodic basis.
If a PEFT to your account is scheduled to occur at least
once every sixty (60) days, you are entitled to notice
of the transfer from us within two business days after
it occurs, or notice that it did not occur within two
(2) business days after the scheduled transfer date, or
we are required to provide a readily available telephone
line you may call to determine whether the transfer occurred.
We need not comply with the foregoing requirements, however,
if the payor notifies you that the transfer has been initiated.
If a PEFT from your account will vary in amount from the
previous transfer under the same authorization, you have
the right to receive from the payee or from us written
notice of the amount and date of the transfer at least
ten (10) days before the scheduled date of transfer.
Under the EFTA and Reg. E you have certain stop-payment
rights and obligations for PEFT's. You can stop any PEFT
by calling or writing to us at least three (3) business
days before the payment is scheduled to be made. If you
stop payment by telephone, we may also require you to
send us your request in writing within fourteen (14) days
after you call.
5.3 Bank's Responsibility.
The Bank is responsible for completing transfers on
time according to your properly entered and transmitted
instructions. However, the Bank will not be liable for
completing transfers:
· if, through no fault of ours, you do not have enough
available money in the account from which a payment or
transfer is to be made, if the account has been closed,
frozen, or is not in good standing, or if we reverse payment
or transfer because of insufficient funds;
· if any transfer exceeds the credit limit of any account
or under the Instructions of this Agreement;
· if you have not properly followed software or The online
service instructions on how to make a transfer or other
transaction;
· if you have not given the Bank complete, correct, and
current instructions, account numbers, User IDs, or other
identifying information so that the bank can properly
credit your account or otherwise complete the transaction;
· if you receive notice from a merchant or other institution
that any payment or transfer you have made remains unpaid
or has not been completed, and you fail to notify us promptly
of that fact;
· if withdrawals from any of your linked accounts have
been prohibited by a court order such as a garnishment
or other legal process;
· if your Computer, your software, or The online service
was not working properly and this problem should have
been apparent to you when you attempted to authorize a
transfer;
· if you, or anyone you allow, commits fraud or violates
any law or regulation;
· if circumstances beyond the Bank's control prevent making
a transfer or payment, despite reasonable precautions
that the Bank has taken. Such circumstances include telecommunications
outages, postal strikes, delays caused by payees, fires,
and floods. There may be other exceptions to the Bank's
liability as stated in the deposit, line of credit, and
other Bank agreements.
In addition, the Bank will not be liable for indirect,
special, consequential, economic, or other damages arising
out of the installation, use or maintenance of The online
service and/or its related equipment, software, or online
services.
5.4 Disclosure of Account Information to Others
Disclosure of account information is covered in Raccoon
Valley Bank's Privacy Policy.
The current Privacy Policy is attached to this Agreement
as Schedule B.
5.5 Error Resolution
If you believe your User ID has become known by an
unauthorized person, or that an unauthorized transaction
has been or may be made from your account, alert the Bank
immediately by calling us at (515-465-3521) or (800-772-8115)
or write us at:
Raccoon Valley Bank
Attn: Accounting Dept
P.O. Box 129
Perry, Iowa 50220-0129
If you think your statement is wrong or if you need more
information about a transaction listed on the statement,
the Bank must hear from you no later than sixty (60) days
after it sends or delivers to you the FIRST statement
on which the problem or error appeared. If you requested
more information about a problem or error, the Bank must
hear from you within sixty (60) days after it sends or
delivers that information to you.
· Tell us your name and account number(s).
· Tell us the type, time, and date of the transaction
and the dollar amount of the suspected error. Describe
the error or the transfer you are unsure about, and explain
as clearly as you can why you believe it is an error or
why you need more information.
If you tell the Bank orally, it may require that you send
in your complaint or question in writing within ten (10)
business days after we hear from you and we will then
in good faith attempt to correct any error promptly.
If the Bank needs more time, however, it may take up to
forty-five (45) days to investigate your complaint or
question, in which case, the Bank will re-credit your
account within ten (10) business days for the amount you
think is in error, so that you will have the use of the
money during the time it takes the Bank to complete its
investigation. If the Bank asks you to put your complaint
or question in writing and does not receive it within
ten (10) business days, the Bank may not re-credit your
account.
If the Bank decides that there was no error, it will send
you a written explanation within three (3) business days
after it finishes its investigation. You may ask for copies
of the documents that the Bank used in its investigation.
Schedule A
Online Service Fee Schedule
The online service Access Only: No fee
Online services access plus bill payment service: First
three (3) months are free of charge. Thereafter, a $4.95
flat fee (limited to 10 payments per month) plus tax will
be deducted from your primary deposit account (as defined
in section2.6) each month. A 50-cent charge will be assessed
for each payment after ten.
Privacy
Statement
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